Start Exam

• On the Candidate Dashboard, under the Upcoming Exams section, click Start Exam. 
  
  
  Note: The Start Exam button will become active 15 minutes before the scheduled time and will remain available for up to one hour after the scheduled start time.

Adding Examlock Lite – Extension

• If you have not installed the Examlock Lite extension, you will be prompted to do so before starting the exam. Please ensure that the extension is installed and ready if your exam requires it.
• Click the Click here link provided on the pop-up to install the extensions to the browser. 
  
   
• Now, the Extension window opens to add the Examlock Lite extension. Click Add to Chrome. 
  
   
• Click Add Extension to confirm, enabling your browser to be exam-ready for the fair proctoring session. 
  
   
  Note: You can uninstall the extension as soon as you have completed the exam. 
• A pop-up confirmation shows up that Examlock Lite has been added to your browser. 
  
   
• If any other extension is detected, ensure to disable it before proceeding. You will see a dialogue box to uninstall your other extensions. Click Uninstall if you receive the notification to uninstall another extension. 
  
   
• As you click Uninstall, disable/remove all other extensions from the Extension window at the time of your exam session. Use the toggle to disable your other extensions. 
  
   
  Note: After completing the exam, the Examlock Lite extension will be automatically uninstalled. Also, you can follow the same steps as above to visit the extensions section and remove it after your exam. You may also enable/install your other extensions on completion of your exam.
• Once the extension is installed. Click the Start Exam button again and proceed.
• Review the Acknowledgement and click Okay to proceed. 
  
   
• After acknowledgement, the Examination Rules appear. Review and click Next to proceed. 
  
   
• Read any special instructions provided; if none are given, review the Terms and Conditions. Check the box to agree to the Terms and Conditions. Then, click "Start Exam" to begin. 
  
   
   

System Check

• After clicking Start Exam, a system check will run before proceeding. The screen displays the hardware, software, browser, and network system configurations. Please click System Check to view the detailed process. You can also check these links for the camera and microphone permissions: Chrome Permissions, Edge permissions and Firefox permissions. 
  
   
• Click the View Icon placed next to the Hardware Configuration heading. It shows the camera and audio functioning. Follow the displayed instructions to verify these configurations. 
  
   
• Click the View Icon placed next to the Network Configuration heading. It shows the bitrate levels of audio and video. 
  
   
• Now, in the control panel, select the checkbox and click I Agree to provide consent for recording and AI/ML proctoring. 
  
  

Onboarding

Note:

• Some of the identity verification steps below might not appear, as options are directed by your exam sponsor. Ignore the steps below that are not relevant to your onboarding process.
• Also, the sequence of verification below may vary based on the exam sponsor configuration. 

Sharing Your Screen

• By clicking I agree, a pop-up appear for the screen share. Select the entire screen option, click the small image in the center of the screen, and click Share. 
  
   
• The status in the control panel shows waiting for the onboarding agent, and once the OBA (Onboarding Agent) is connected, you will be able to see them in the control panel. 
  
  

ID Verification  

• To start the ID verification steps, A consent message will be displayed in the control panel to provide consent for the ID verification. 
• Select the checkbox and click I agree to provide consent for verifying your ID.
  
  
   
• Your ID verification has started.
  
   
• Hold your photo ID in front of the camera and wait until the OBA verifies it. 
  
  

Face Verification

• To begin the face verification steps, a consent message will be displayed in the control panel to provide consent for the face verification. 
• Select the checkbox and click I agree to provide consent for your face verification. 
  
   
• As directed by the OBA, look directly into the camera while a photo of your face is taken. 
  
  

Voice Verification  

• Select the checkbox and click I agree to provide consent for verifying your voice. 
  • Note: The voice verification steps shown for onboarding may or may not apply to your exam, depending on the exam sponsor's configuration. 
    
    
• Click Record and read aloud the displayed sentences. Click Stop after reading the transcript. 
  
   
• Once the transcript matches, the Upload button will be activated. Click Upload to submit your voice scan. The OBA will then verify and approve it. 
  
   
  

Palm Verification  

• A consent message will be displayed in the control panel to provide consent for your palm verification. 
• Select the checkbox and click I agree to provide consent for verifying your palm. 
  • Note: The palm verification steps shown for onboarding may or may not apply to your exam, depending on the exam sponsor's configuration. 
    
     
• Hold your palm up to the camera. Once detected, the OBA will verify it against your registered palm. 
  
  

Signature Verification  

• A consent message will be displayed in the control panel to provide consent for your signature verification. 
• Select the checkbox and click I agree to provide consent for verifying your signature. 
  • Note: The signature verification steps shown for onboarding may or may not apply to your exam, depending on the exam sponsor's configuration. 
    
     
• There are two ways to verify your signature. 
  
   
• Option 1: Sign and Capture. Once you select this option, sign a piece of paper and show it to the camera.
• Wait while the OBA verifies your signature. If it’s not satisfactory, click Try Again. You can also choose another option by clicking the Alternate Way on the screen.
  
   
• Option 2: Sign and upload the signature, sign on white paper, and upload it. The acceptable file descriptions are mentioned on the screen.
• Once you upload the signature, wait for OBA to verify. 
  
  

Exam 360 and Room Scan  

• Now, to begin the process of Room Scan, the OBA triggers a QR Code display on your screen for you to scan and open the 360 Room Scan app on your smartphone (Android/iPhone device), and place your phone as suggested by the OBA so they can see your entire testing area (for a 360 view), including your computer. 
  
   
• Next, select the checkbox and click "I agree” to provide consent for a room scan. 
  
   
• Follow the room scan procedure as directed by the onboarding agent. 
  
  

Exam Rules and Instructions  

• Once the required verification process is completed by OBA, you will be transferred to a proctor.
• As the OBA initiates the transfer process, you will be provided with exam rules to go through. Click Next after reading the exam rules to go to the exam instructions. 
  
   
• Read through any special instructions and click Confirm to start your exam. 
  
  

Proctoring

Proctor Session and Test Console Options

• After being connected to the proctor, the test console screen will appear. A pop-up will prompt you to enter full-screen mode. Click Okay to continue. 
  
   
• When the test login screen appears, please wait for the proctor to complete the Access Code, Exam Key, and Candidate ID fields.
• You can contact the proctor using the chat at any point during the exam. Click the arrow icon to open the control panel. 
  
   
• Click on the chat bar here to open the chat box and drop a message to the proctor if any assistance is required. 
  
   
• You will also be notified if the proctor drops a message to you. 
  
   
• Click to open the chat box and reply or send a message to the proctor. The chat option will be active throughout your exam session. 
  
   
• Now, as the proctor enables your access to the exam, you will be able to see a welcome screen, displaying the exam details.   
• Click the arrow to open the drop-down and explore the options available. 
  
   
• In the drop-down menu, review the following proctor session options:
  • Select the Information icon to view exam details.
  • Select the Raise Hand icon to contact the proctor during the exam.
  • Select the Wi-Fi icon to check your network connectivity status.
  • Click Finish Test to complete and submit the exam at any point during the session. 
    
    Note: The timer display depends on the console. If the timer is not shown on the test console, it will instead appear on the banner.
    
    

Start Test – Taking Your Exam  

• After you verify your exam's general details, click Start Test to begin the exam.
  
  
   
• On the next screen, you'll see the number of questions, your Candidate ID, time remaining, and questions answered.
• You may find a break icon (depending upon your exam sponsor and exam type), click on the break button to apply for a break during the exam. You will not be able to answer questions during the break period. 
  
   
• Click the arrow icon on the right-side bar to open the proctor chat during the exam and message the proctor if you need assistance. 
  
   
• On the right side of the screen, click the arrow to open the widget toolbar to access the widget tools allowed during the examination. 
  
   
• As you click the arrow to open widgets, you can see multiple widgets (may vary as per your exam sponsor). The first one given here is a flag; you can use this to flag a question to revisit later. 
  
   
• Click Summary to view an overview of your exam. It shows which questions you've answered, commented on, flagged, or left unanswered. 
  
   
• Click Comments to add a comment to any question. You can revisit your comments later, and they will also appear in the exam summary. 
  
   
• Click Unit Converter to open a list of options to perform conversions as needed. 
  
   
• Click Calculator to open the calculator and use it during the exam. 
  
   
• Click the arrow icon to close the widget bar on the right side of the screen. 
  
   
• To answer a question, carefully review the question and all answer choices, then select your response. Click Next to save your answer and move forward. Click Back to go back (if allowed by your exam type and sponsor). 
  
  

Ending Your Exam  

• At the last question, upon making your selection of answers, click Submit to save your responses. 
  
   
• When you click Submit, a pop-up will appear asking if you wish to end the test. Click Submit test to submit your exam. 
  
   
• After submitting the test, if permitted by your exam sponsor, your results will be displayed. Click Proceed to go ahead. 
  
   
• Now, a pop-up appears, indicating that your exam has been completed and is awaiting the proctor’s confirmation. Click Okay, and once the proctor ends the exam, you will be directed to your dashboard. 
  
  Note: The installed extension will be automatically uninstalled once you complete your exam.
  
   
• If you encounter any issues, please contact us at our toll-free number: +1 877-848-3926 or use the chat support available on ExamRoom.AI